Sun + Moon Bamboo

In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. Customer is responsible for return shipping. 

After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.

Sorry, custom orders are not eligible for returns.

All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays. Items are sent via USPS Standard shipping, please allow 3-5 days for delivery. You will receive tracking information once the order has been shipped. 

If we are experiencing a high volume of orders and there will be a significant delay in shipment of your order, we will contact you via email.

We currently do not ship outside the U.S.